Refunds Policy

It is of our highest priority to ensure that you are satisfied with your experience at The Onslow Hub. If for any reason you are unsatisfied with the service you have been provided at The Onslow Hub, please contact us directly We will discuss the circumstances with you and respond accordingly.

    Payment can be refunded if cancelled more than 1 week prior to the booking. A booking can be rescheduled if at least 24 hours notice is given. If a booking is cancelled within the 1 weeks notice of the booking, no refund will be given.
    1. To the maximum extent permitted by applicable law, the OCCI may terminate your access to the Premises, if:
      1. You breach the Agreement and the breach is unable to be remedied; or
      2. You breach the Agreement and, if the breach can be remedied, You fail to rectify any remediable breach within seven (7) days of the OCCI notifying You of the breach and requesting rectification; or
      3. You become insolvent, bankrupt, go into liquidation or become unable to pay Your debts as they fall due; or
      4. Your conduct, or that of someone who attends the Premises with Your permission or at Your invitation, is incompatible with the Good Practice Policy; or
      5. OCCI, acting reasonably, is no longer able to provide You with access to the Premises.
    2. If the Agreement is terminated by the OCCI pursuant to the Terms of Use the OCCI shall refund You a prorated amount of Your (as applicable).
    3. If the Agreement is terminated pursuant to the Terms of Use, or if Your the agreement expires, You are required to immediately:
      1. remove Your Property from the Premises;
      2. vacate the Premises in a respectful manner;
      3. leave Your area of the Premises in a clean state; and
      4. return to the OCCI any keys (including access / swipe cards) to the Premises.
    4. If You leave Your Property in the Premises following termination or expiry of Your agreement, the OCCI may dispose of it at Your cost (and charge you accordingly) in any way the OCCI chooses without liability or responsibility to You.